Business Process Outsourcing

In this category, we explore an extensive range of topics related to BPO, including Virtual Executive Assistants, Cold Calling services, and more.

We aim to provide you with the proficiency and tools to leverage outsourcing effectively, whether you’re a mid-size business owner exploring outsourcing for the first time or an established enterprise looking to grow your outsourcing initiatives.

If you’re running a digital business in these times, chances are you’re going to do great. However, your success is going to stand on certain pillars. One of these very essential pillars is Customer Service. Small scale businesses usually do it all on their own, whereas medium sized or large scale enterprises generally hire in-house teams or outsource the work to specialized companies. Whatever be the case, it’s important to note that in today’s fast-paced business environment, customers expect businesses to act fast and offer instant support. You probably have a lot of browsers on your website everyday, but are you able to convert most of them? To achieve this, you need to work on pacing up your customer service and what could be better than having a Live Chat Agent working to serve your clients at all times? Live chat is still pretty much untapped. But if used properly, this tool will not only boost your sales but also help you understand your customers’ patterns on the website. Forester suggests that live chats can bring about a 48% increase in revenue per chat hour and an overall 40% increase in conversion rate. Here we have listed 10 reasons why you should integrate Live Chat Support on your website

10 Reasons Why Live Chat Is Important For Your Website – Zaphyre

Business Process Outsourcing, Website Development / By Zaphyre

Live chat is still pretty much untapped. But if used properly, this tool will not only boost your sales but also help you understand your customers’ patterns on the website.

8 Reasons Why You Should Use Telephone Answering Services – Zaphyre

Business Process Outsourcing / By Zaphyre

As a business owner your sole goal is to stack up your profit margins and scale your business up. To achieve this, you will have your marketing team devise various strategies to lure the target audience towards your business.

6 Cold Calling Tips for Sales Success in 2021 – Zaphyre

Business Process Outsourcing, Lead Generation / By Saadiyah Naeemi

People think cold-calling is dead because in this digitalized world, who’d want to interact over phones? But you’d be surprised to know that most successful business still relies on cold calling to generate revenue.